Terms & Conditions

These Terms and Conditions ("T&Cs") govern your use of the www.countiesuk.org website ("Site"). Please read the T&Cs carefully as they affect your rights and liabilities under the law. If you do not agree to these T&Cs, please do not use the Site.

1. Use of the Site

1.1 The Site is provided for your personal use subject to these T&Cs.  By using the Site you agree to be bound by these T&Cs. 

1.2 We may change these T&Cs from time to time.  Any change will be posted to this page of the Site.  If you continue to use the Site after the date on which the change is posted, your use of the Site indicates your agreement to be bound by the new T&Cs. 

2. About the Site

2.1 The information contained on the Site is for general information purposes only and whilst we endeavour to keep the information up to date and correct, we make no representation or warranty of any kind, express or implied, about the completeness, accuracy, reliability or suitability of the information on the Site.  Any reliance you place on such information is therefore strictly at your own risk. 

2.2 The Site may include links to the websites of third parties ("Other Websites"). These Other Websites are independent of us and the existence of the link does not signify that we endorse any Other Website.  

2.3 We do not scrutinise, control, and do not guarantee, the information displayed on Other Websites which may be inaccurate, incomplete or out of date.  Your use of the Other Website will be subject to any terms and conditions (including the privacy policy) of the Other Website and you should carefully review before deciding to use the Other Website for any purpose.

2.4 You may not create a link to the Site from another website without our prior written consent. 

2.5 We cannot guarantee the Site is free of viruses or other harmful computer programs and it is your responsibility to guard against any such problems.

2.6 Although we aim to offer you the best possible service by your use of the Site, we make no promise that the availability of the Site will be uninterrupted and transmission will be fault free.  Your access to the Site may be restricted occasionally to allow for repairs, maintenance, amendments or the introduction of new facilities or services.  We will attempt to restore access to the Site as soon as we reasonably can. If a fault occurs, or if you feel the Site contains an inaccuracy, please report it to us on office@countiesuk.org and we will look into the matter as soon as we reasonably can.

2.7 The contents of the Site (including the web address of the Site and all names, marks, logos or other symbols) are protected by copyright, trade marks, design rights and other intellectual property rights.  You may only print material presented on the Site for your own personal, non-commercial, use; provided you keep intact all and any copyright and proprietary notices.  You may not otherwise reproduce, modify, copy or distribute or use for any purposes any part of, or the material or content on, the Site without our prior written consent.  You will not acquire any other rights as a result of accessing or using the Site.

2.8 To the maximum extent permitted by law we hereby exclude liability for any direct, indirect, consequential or other loss or damage incurred by you, or anyone claiming through you, in respect of your use of the Site.


3.1 This section 4 of the T&Cs relates to goods, products or resources ("Goods") supplied to you by us, or on our behalf, through the Site or as a result of any other method of distance selling. 

3.2 Your order is an offer to buy the Goods from us.  There will be no contract of any kind between you and us unless and until we actually dispatch the Goods to the delivery address.  At any point up until then, we may decline to supply the Goods to you without giving any reason.  At the moment the Goods are dispatched, a contract will be made between you and us. 

3.3 Any information we supply to you about the availability of Goods is an estimate only.  We cannot be more specific about availability.  If we give a dispatch estimate, it will not be a guarantee of the dispatch time and should not be relied upon as such.  As we process your order, we will inform you if any Goods you have ordered turn out to be unavailable.  If for any reason we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item. 

3.4 Prices payable for the Goods that you order will be made known to you before you place your order and will be confirmed to you in our invoice.  Prices are in pounds sterling.  If, by mistake, we have under-priced an item we will not be liable to supply that item to you at the stated price even if you have already paid our invoice and we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.  If your order is cancelled for any reason before we have dispatched the Goods, we will refund any sums paid by you to us for the Goods. 

3.5 All our prices are expressed inclusive of any VAT payable, unless otherwise stated.   When ordering Goods from us for delivery overseas, you may be subject to import duty and taxes which are levied once the Goods reach the overseas destination.  Any additional charges for such duties and taxes, whether for customs clearance or otherwise, must be borne by you. We have no control over these costs and cannot predict what they will be.  If you are an overseas customer, you should check with your local customs office before placing the order with us. 

3.6 You must make payment in full to us before we will dispatch the Goods to the delivery address.  If required by you, we will issue you with an invoice prior to payment and, in any event, upon payment we will issue you with a receipted invoice.  We will only accept payment in pounds sterling. 

3.7 Delivery of the Goods will be made to the address specified by you in your order. 

3.8 Returns:-

3.8.1 If you want to return the Goods to us for any reason, please contact us on office@countiesuk.org and we will tell you the address to which you should return the Goods.

3.8.2 If you want to return the Goods to us because they are damaged, you must notify us within seven days of delivery.  If you do this, you should return the Goods to us using second class postage and we will reimburse you for the cost of such postage.  We will inspect the Goods upon receipt and, at our expense, send you a replacement if we agree the Goods were damaged. 

3.8.3 You have the right to cancel the contract with us and return the Goods to us if, within seven days of the Goods being delivered, you give us written notice of your wish to cancel by contacting us on office@countiesuk.org.  If you do this, we will (within thirty days) refund all sums paid by you to us for the Goods.  If you cancel in this way, you will be responsible for the cost of returning the Goods and the Goods must be returned in original condition.  You must return the Goods in secure packaging and to the address we give you when you contact us in accordance with paragraph 3.8.1 above.  If the Goods are not received back from you we may arrange for collection of the Goods from you at your cost.

3.9 Please write to us at the address in paragraph 4.3 or contact us on office@countiesuk.org if you have any complaint about the Goods or our service in supplying the Goods to you.

3.10 Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

3.11 We will not be responsible for any delay or failure to comply with our responsibilities under this section if such delay or failure is caused by circumstances beyond our reasonable control. This does not affect your statutory rights.

3.12 Your rights and obligations under this section are personal to you and you may not assign or otherwise transfer such rights and obligations to a third party. No third party to whom you purport to assign or otherwise transfer your rights and obligations will have any enforceable rights against us.


4.1 We make no promise that content on, or accessed through, the Site is appropriate for use in locations outside the United Kingdom and accessing the Site from territories where its content is illegal or unlawful is prohibited.  If you choose to access the Site from locations outside the United Kingdom you do so on your own initiative and at your own risk and are responsible for compliance with local laws.

4.2 These T&Cs are governed by, and are subject to, the laws of England and Wales.  We will try to solve any disagreements quickly and efficiently.  The courts of England Wales will have exclusive jurisdiction over any claim arising from, or relating to, your use of the Site or these T&Cs.

4.3 The Site is owned by and is the sole property of Counties is a Registered Charity No. 264278, a Registered Company No. 1041761 in England. Registered office 30 Haynes Road, Westbury, BA13 3HD and part of the Evangelical Alliance.

Version 2 - June 2018